It depends. Our semi-custom designs are not available in any digital formats. For designs of custom invitation suite or other custom projects, we provide artworks in several formats so that you can print them yourself.

Please, keep in mind that our semi-custom/invitation template designs are protected by copyright laws and design rights. Reproducing or duplicating our designs whether digital or physical will be considered a violation of Illusdream's intellectual property rights.

Can I see a sample set before purchasing my invitations?

We are happy to offer a random sample set for previewing purpose before you purchase your invitations.

Can I see a physical sample submission before printing a big order which contains many invitation copies?

Yes. We do offer 1 free round sample submission service for letterpress or foil stamping orders over 500 copies. Sampling will take 5-7 business days and additional shipping lead-time will occur. Please check estimated shipping lead-time here.

Can I combine items and elements from different invitation collections to create my own custom invitation?

Absolutely. Our website was built in a way that we can fulfill your needs with more flexibility and customization when you purchase your invitations. Click here to specify your needs and we will assist you with your order.

Can I place a rush order?

Rush orders need to be evaluated on a case by case basis. Please send us an email here and advise the estimated delivery date, quantities and any specifications of your desired items. We will let you know whether or not we can fulfill your order as soon as possible!

Rush order fee will be 15% of your total order.

Do you accept international orders?

Yes. We are capable of shipping all over the world with shipping by air. Click here for more shipping info.

-Quantity-

How many wedding invitations should I order?

One invitation for per household is recommended. Make sure to order extra invitations (approx. 10-15 copies) just in case you have last minute changes to your guest list as well as a few for keepsake. Don’t forget to order a few more envelopes (approx. 5-10) for spare if you plan to have your calligrapher or yourself to write addresses on your envelopes.

Our minimum order quantity is 30 copies.

-shipping-

How is my order shipped?

We deliver worldwide via DHL Express. Free shipping available on orders over $3000 US dollar.

Please understand that free standard shipping over $3000 is valid for product cost ONLY. Design fees for custom projects must be charged separately and excluded from the free shipping amount of $3000.

How much is shipping cost and how long it takes to ship my order?

We offer two shipping methods: Standard Express and Expedite Express, which are the shipping services that provide fast and convenient customs clearance, effectively improving timeliness. Find estimated shipping time as below:

Please, understand that shipping cost and time are estimated only and will sometimes vary based on different circumstances, such as changes in international routes due to global pandemics and etc. Final shipping cost is not included at check out and will be calculated after production is finished and ready to ship. You will receive the last invoice with updated shipping cost of your order. Production process begins after confirmation of payment.

Online store closes while our team is on business trips or vacations. To avoid order delay, please be aware of shipping times as checking the shipping information in the announcement bar at the top of our website or inquire our working schedule here before placing your order.

If you want the estimated shipping lead-time and cost with your desired destination, email us here with the information of your items, quantity, and shipping method. We will get back to you with the estimated shipping time and cost asap.

Once your package is shipped, you will receive a tracking number via email.

Can I secure my package by adding a freight insurance?

Freight insurance is available for an option to secure your package to avoid damage and loss. It will be 1% of your items’ value. For example, if your have $400 value invitation pieces purchased and would like to add a freight insurance, shipping will be charged accordingly and $4 is your insurance charge. If you have a $500+ value order, shipping charge will be waived and you only need to pay $5 for adding a freight insurance.

Please note that — International orders outside Mainland China, Taiwan and Hong Kong may be liable for taxes or tariffs upon entry to your country and these are the responsibility of the client. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.

-payment-

What payment methods do you accept?

For self-checkout, you are welcome to use almost any kind of credit or debit cards to complete your purchase on our website.

For assisted checkout, paying methods such as Paypal, Chase Quickpay, Venmo, Alipay, Wechat Pay and wire transfer are acceptable. Partial payment(down payment)could be made for custom orders and semi-custom orders with large quantities. Click here to learn more about custom invitation/project reservation.

Please note that we are not responsible for the handling fee, which may occur depending on the paying method that you select. Email us here and let us assist you with making a payment.

-returns-

Can I return my invitation pieces?

Unfortunately, the nature of custom-made products don't allow us to accept refunds or exchanges.

If I received defective items, can I request a repeated order for free?

Absolutely. We have been taking quality control very seriously. We guarantee to reprint and ship your items for free if you received defective items. For the case that goods are damaged by courier during delivery, we are not responsible for the reprint and shipping cost. Freight insurance is recommended to lower the chance of package damage and loss. Learn more about freight insurance here.

-SEMI-CUSTOM MUST KNOW-

Am I receiving a downloadable and original files with the collection invitation I purchased?

Please, understand that we do not sell electronic files for semi-custom pieces (no original files in any formats will be released with your semi-custom items purchased.) During the communication, we will send you a legible screenshots of digital proof for further modification and finalization.

Please, keep in mind that our semi-custom template designs are protected by copyright laws and design rights. Reproducing or duplicating our designs whether digital or physical will be considered a violation of Illusdream's intellectual property rights.

What is semi-custom invitations?

Our semi-custom invitations are predesigned templates which contain artistic elements such as illustrations and patterns drawn and painted by hand with the empty space for you to put your own text. The other details you can customize with will be paper kind(s), paper color(s), printing method(s), envelope color(s), envelope style, add-ons and etc.

What elements should be included in a wedding invitation?

It really depends on your design proposal and budget. The essential elements of a wedding invitation are an invitation card and an envelope. If there are more details to inform your guests, you will need a wedding invitation suite, which consists of all paper goods sent along with the wedding invitation. It should always include a response card, map and directions, accommodations, activity cards and etc.

When should I order my invitation/save the date?

Save the date are usually mailed 6 to 8 weeks prior and wedding invitations are usually mailed 6 to 10 weeks prior. Remember to account for delivery time of mailing your invitation to your guests.

-ENVELOPES-

Do you sell envelopes only?

No, we only sell a complete set of invitation or invitation suite, which contains an envelope along with an invitation card (and more enclosure cards.)

Should I use single envelopes or double envelopes?

We strongly recommend our clients to mail their wedding invitation in double envelopes. Following this tradition of American wedding was originally intended to protect hand-delivered invitations from the potential damage and loss in the parcel delivery journey.

We suggest our clients to use the outer envelopes and write on addresses in standard format to mail and have your personalized envelopes kept as the inner ones. Once your invitations are mailed to you guests, the addressees may remove the outer envelopes with the street addresses and receive the slightly smaller ones containing the invitations themselves enclosed.

Can I use single envelopes as outer envelopes and mail them to my guests?

It’s a good idea to not make a choice to use single envelopes unless you are hand delivering your invitations to your guests. Please be aware that the use of digital calligraphy or cursive fonts or any customizable/fancy designs as outer envelopes increases the chance of returned and lost envelopes by the Post Office. We are not responsible for envelopes returned or lost by the Post Office. The charges of full material and printing service will be needed for envelope reordering.

How many spare envelopes I should order?

You may order extra envelopes for spare use specially if you plan to have your calligrapher or yourself to hand-write information such as addresses and guests’ names on them.

-revisions-

How many rounds of revisions I have for a semi-custom invitation?

We offer 3 free round revisions with your semi-custom project. Each additional round of revisions costs $20.

-lead time-

When will I receive my semi-custom invitation pieces?

The process of Semi-custom order take approximately 2-5 weeks from the date you place your order. It depends on how complicated you want your stationery (as adding embellishments, requesting custom paper & color ink and etc) and the timeliness of your content submission, modifications and our workload.

Design Lead-time: Our team will contact you back with an enquiry form and calligraphy/font style sheet by email within 48 hours. It will take 2-5 business days from the moment you submit form with complete information to receive your first proof. Each round of revisions takes 1-3 business days.

Sampling Lead-time: We only offer free sampling service for press printing orders over 500 copies. Sampling will take 5-7 business days and additional shipping lead-time will occur.

Printing&Pressing Lead-time: It will take 5-10 business days for digitally printed items and 10-21 business days for letter-pressed or foil-stamped items. If your order includes invitation add-ons such as die cutting, additional foil/letter pressing, envelope addressing, envelop liner and etc, it takes extra 1-3 business days each service.

Don’t forget to add Shipping Lead-time to your calendar. Please find shipping lead-time from FAQ .

Advanced Semi-Custom Projects (Fine papers take more time) :

Custom Paper Order Lead-time: 3-7 business days from the day you submit payment.

Handmade Paper Lead-time: Our production team will start the hand-making process once we receive your order. It takes 20- 25 days to hand-craft and dry the raw papers before start press-printing process.

If I need to see a sample submission before printing, will the project lead-time be extended?

Yes it will. Sampling will take 5-7 business days and additional shipping lead-time will occur. Please check estimated shipping lead-time accordingly here.

-CANCELLATION-

Can I cancel my semi-custom invitation order?

We accept cancellations up until you submit your content for design. Once we have received your content, the order is no longer eligible for cancellation.

-RESERVATION-

How do I make reservation for a custom invitation or custom project?

Get in touch with us here and you may put down all your requests. We will reply with details about our custom process, pricing and availability via email and follow you up to learn about your needs and desired time frame. Partial payment(down payment)will be needed to make as a booking fee to secure your project timeframe.

How long will it take to design, print and receive my custom order?

The entire journey of a custom project can range from 8 weeks to more than 12 weeks, depending on what you require. The more creative you get, the more time you may want to invest!

Is there a minimum quantity restriction for custom invitation/project orders?

It’s a customizable order… it means it your call to decide the quantity! Keep in mind that the more you order, the less you pay for the cost of per invitation. Price of per invitation will be same whether 1 copy or 29 copies.

Do you create menus, place cards, vow books and other custom day-of stationery?

Yes, we absolutely do create various wedding stationery paper goods. From small items such as place cards, escort cards, menus, small tags, vow books to large items (printed in canvas paper only) such as event signage, guest books and name charts can be custom-made.

Do you only create and sell illustrations as working with custom design projects?

Yes, we do create custom illustrations as working with commission projects.

Artworks intended to create for special events such as weddings, anniversaries, baby showers, recitals, parties, business openings and etc are for your unlimited personal use only and we will provide digital artwork files in several formats. We are also happy to work with you to create other designated pieces of artwork for personal use.

Please email us here and we can discuss details and availability.

Do you create other types of paper goods rather than wedding’s?

Absolutely. We have been creating various stationery paper goods such as business cards and invitation, invitations for other event purposes, clothing tags and etc.

-OWNERSHIP-

Who own the artworks?

For artworks as wedding crests, maps, portraits, other event illustrations and pieces of personal artworks, you have rights of the unlimited personal use.

However, please, do not resell the artworks or use them for any commercial purposes. Doing so will be considered a violation of Illusdream's intellectual property rights.

Custom illustrations can either be licensed or commissioned outright. Please email us here to discuss terms and pricing.

Can I bring my own design and have you print for me?

It really depends. We have to take a look of your designs first to decide if it is eligible or not. Contact us via email here for a further discussion.

We do accept invitation designs in vector version for printing that allow us to use printing methods such as digital printing, letterpress and foil stamping. If you have your own illustration prepared such as wedding portraits, crests, maps or etc in raster version to match one of our semi-custom invitations, send us an email here with your images and we will assist you further.

However, please, understand that we do not do modifications and rearrangements of clip arts provided by clients or other designers.

I found a lovely design on other designers’ portfolios, can you duplicate it?

There is a beauty of custom design that creating something unique, original and personal. We only create one-of-a-kind custom pieces for clients.

Can you duplicated a design you did before, or can I use one of your previous designs to apply to my invitation pieces?

Each custom piece that we create is commissioned by a client, therefore the design as a whole belongs to them. Let us create something unique for you and inspired by the designs you.

-revisions-

How many rounds of revision I have for a custom invitation/project?

To achieve the exquisiteness and perfection of your invitation pieces, we proudly offer 3 free rounds of revisions to your custom project. $50 for each additional round.

Please, keep in mind that revising is a service that only includes editing, rearranging, adding and subtracting elements and texts but excludes replacing your project theme as changing the entire color combination, drawing subjects and painting style.

Changing your project theme will be considered as a redo which in need of a double charge of your design fee.

-lead time-

How long the whole journey will be from create to ship my custom invitations/projects?

Custom invitations/projects can range from 6 weeks to more than 12, depending on what you require. The more creative you get, the more time you should allow.

Consultant: Get in touch here and let us brainstorm together! Once we confirmed the availability and received a booking from a client, we will follow you up with further discussion of your design proposal and reserve you a design timeframe. The longer your inquiry takes, the longer your project lead-time will be. We will reply to your inquiries asps with 24-48 hrs.

Design Timeframe: Please allow us to take at lease 3 weeks to do hand drafting, drawing, painting and put all pieces together as a first proof.

Custom Paper Order Lead-time: 3-7 business days from the day you submit payment.

Handmade Paper Lead-time: Our production team will start the hand-making process once we receive your order. It takes up to 20 days to hand-craft and dry the raw papers before start press-printing process.

Printing & Pressing Lead-time: It takes 5-10 business days for digitally printed items and 14-21 business days for letter-pressed or foil-stamped items. If your order includes invitation add-ons such as die cutting, additional foil or letter pressing, envelope addressing, envelope liner and etc, it will take extra 1-3 business days each service.

Shipping Lead-time: Expedite express will take 3-5 business days and standard express will take 5-7 business days.

-cancellation-

Can I cancel my custom invitation/project after booking?

We do not accept cancellations for custom work, due to the unique nature of the artworks we create. Once you have booked your custom project and paid your deposit, we have secured your reservation and your deposit is non-refundable.

Can still I cancel my custom invitation/project after the final design is completed?

Yes, but unfortunately, doing this will cost you 100% design fee as a cancellation fee.

Since we been investing a long period of time to communicate, to evaluate projects’ feasibility, and to assist clients to find out what they want, then putting our hearts to sketch, to draw and to paint every single piece of artwork days and nights, a full design fee is still needed even you would like to cancel at the very last minutes.