Shipping
All orders will ship via DHL Express worldwide. Standard takes 5-7 business days and Expedite takes 3-5 business days.
Free shipping on orders over $1000 US dollar(product cost only)
* Design fee is not valid to $1000 free shipping , which means it must be charged separately and excluded to the free shipping amount of $1000 for custom orders*
Our shipping methods: Standard Express and Expedite Express, which are shipping services that provide fast and convenient customs clearance, effectively improving timeliness.
We also proudly offer products with affordable prices which include import taxes, customs duties, and fees. No additional import taxes, customs duties, and fees will be charged.
Learn more about shipping time and cost from FAQ categories.
returns
Unfortunately, the nature of custom-made products don't allow us to accept refunds or exchanges.
We believe our enhanced services such as providing free revision rounds, inexpensive charges for add-ons items and for extra revision rounds, and the most important one, premium quality products with reasonable prices, will lead to our client’s satisfactions toward their pieces.
Learn more about product returns from FAQ categories.
Package loss
We take shipping very seriously—we chose DHL international shipping so that package loss rarely happens in the pass.
Nevertheless, we recommend to add a freight insurance to eliminate even the 1% possibility of your package loss. Learn more about freight insurance in the Shipping category from FAQ .